Rae Starr
Senior Survey Data Analyst
L.A. Care Health Plan
Santa Monica,
CA
USA
RStarr@LACare.org
Rae Starr
1004.0 B. Barriers and bridges to using patients' ratings on surveys to improve health care service quality
1004.0 D. Analytic and reporting tools in decision-support for improving quality of health care services
1004.0 E. Analytic and assessment skills for implementing a patient experience survey program for decision support
1004.0 F. Communication skills for applying survey findings in decision processes within a health care organization
1004.0 G. Class exercise: “CQI Packet” -- identifying strengths and weaknesses in applied work-plans for evidence-driven quality improvement
1004.0 H. Class exercise: “CQI Packet” continued – implementation, evaluation, and transition to an ongoing quality improvement program
3338.0 Gauging patience among patients: Integrating qualitative and quantitative measures to determine wait-day thresholds at which patients in a large urban Medicaid health plan, judge delays in access to be excessive
4067.0 Words to the wise patient: Measuring effects of doctors' instructions about diet, nutrition and exercise on patients' health literacy, self-reported health status, and ratings of care quality, among low-income patients in a large and diverse Medicaid health plan, 2011-2014
4421.0 To EHR is human: Impact of health information technology on patient-doctor communication in clinics serving low-income populations in a large and diverse Medicaid health plan
Board 7 Mending the net: Factors determining patient retention and continuity of care in Safety Net clinics serving immigrant populations in a large and diverse Medicaid health plan