2015 APHA Annual Meeting & Expo

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Recorded Annual Meeting Presentations (RAMP) are now available for purchase.
Only $90 for presenters, $140 for registered attendees and $200 for non-attendees.

Online Program

324579
E. Analytic and assessment skills for implementing a patient experience survey program for decision support


Saturday, October 31, 2015 : 1:00 p.m. - 1:45 p.m.

Rae Starr, L.A. Care Health Plan, Santa Monica, CA
This module of the course describes knowledge, skills, and abilities that help in integrating the tools in the first four modules into a survey program that serves a broad set of CQI needs.  The discussion is broadened from a single-year survey, to discuss choices that serve long-term needs in subsequent survey cycles.  In much of the health care industry, patient experience surveys must be conducted by independently-certified survey firms to assure absence of bias by the health care organization or agency being evaluated.  Elements of effective contracting that impact survey quality, accuracy, and usability of the reports and data for causal analysis and decision support, are discussed.  The discussion will include strategies for phase-in of blocks of questions that address emergent issues, while maintaining statistical power.  The module will conclude with a discussion of the obtainable skillsets that are useful in making the elements of survey program work together: project management; survey methodology; statistics; quality management; organizational design; contracting and budgeting, and other skills.

Learning Areas:

Administration, management, leadership
Biostatistics, economics
Communication and informatics
Conduct evaluation related to programs, research, and other areas of practice
Program planning
Systems thinking models (conceptual and theoretical models), applications related to public health

Learning Objectives:
Describe at least two sources for independent variables to make survey data analyses more actionable in health care organizations. Identify at least three elements of a survey program that change when “time” becomes a planning element (e.g. multi-year survey operations). Describe at least five desirable components of effective survey contracts to assure data quality and analytic value (e.g. when regulations require that surveys be conducted by survey firms independently of the health care organization). Identify at least four allied disciplines or skillsets beyond methodology and statistics that are useful when deploying a survey program to guide quality improvement efforts.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Served 8 years as Senior Biostatistician at the nation’s largest public health plan, managing the CAHPS patient experience survey program, covering each skill area in Learning Institute workshop. Interacted with each functional department rated in CAHPS; designed analytic plans to guide interventions; designed contracts for ancillary services to enhance the quality of the surveys. Delivered agency-sponsored briefings and invited presentations on this material at national conferences focused on the CAHPS surveys and Medicaid quality improvement.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

Back to: 1004.0: Effective use of patient experience surveys to improve quality of services in health plans, agencies, and group practices--Fee: $300