Recorded presentation

Seval Akgun, Professor¹, Gamze Gunes, Quality Spec², and Rengin Erdal, Professor¹. (1) Department of Public Health, Baskent University, School of Medicine, 12. street. 7/8, 06490, Bahcelievler, Ankara, Turkey, 00-90-312-2120434, sevala@baskent-ank.edu.tr, (2) Baskent University Hospitals Network, 12. street. 7/8, 06490, Bahcelievler, Ankara, Turkey

Aim: Our specific intent was to identify problem areas that needed improvement so that we could create a healthier and open working environment leading to better employee satisfaction. Methods: A cross-sectional study among 2500 staff at two different Baskent University hospitals was performed. A questionnaire was developed consisting of 64 questions, each question having a possible answer ranging from 1 to 5. The 64 questions were grouped into 5 groups, representative of different aspects of employee well-being and satisfaction. Results: The rates of employee satisfaction varied inversely with the person’s level of employment. On average, the higher the individual was in the hospital hierarchy, the lower their employee satisfaction. Most employees (80.2 %) said they voiced their opinion because it was important for management to be aware of their view. Regarding personal connections, we observed better interpersonal relations within individual units than in the organization as a whole. To obtain more information about employee relationships, we examined how they reacted interpersonally to work problems. Most (83.2%) said that they handled problems without informing the director of their unit. Most individuals (49.5 %) said that they worked hard in order to feel good about their accomplishment, 34.9 % said they worked hard in hopes of improving their position at the hospitals. The results from employee satisfaction were correlated with patient satisfaction surveys performed in the same period and the result is close to 1 (Pearson coeff = 0,925), indicating a good level of correspondence between one and the other.

Learning Objectives:

• Following this presentation participants will be able to;
• 1. Measure job satisfaction and identify ways that could better meet employees' and job expectations.
• 2. Learn the factors that affect employee well-being in creating healthy organizations.
• 3. Learn how to implement effective climate surveys

Keywords: Quality Improvement, Health Care Workers

Presenting author's disclosure statement:
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.

Recorded presentation