Recorded presentation

Linda A. Detman, PhD¹, Lynette J. Menezes, PhD¹, Gwendolyn P. Quinn, PhD², Peter A. Gorski, MD, MPA¹, and Kirsten Wallace, MA, MSPH¹. (1) Lawton & Rhea Chiles Center for Healthy Mothers and Babies, University of South Florida, 3111 E. Fletcher Ave., MDC100, Tampa, FL 33613-4660, 813-974-8888, ldetman@hsc.usf.edu, (2) College of Medicine, DIO, University of South Florida, MRC Cancont MDC 44, 12902 Magnolia Drive, Tampa, FL 33612

This presentation will highlight findings from prenatal and pediatric consumer and provider survey data collected from four communities participating in the National Friendly Access Program. The National Friendly Access Program seeks to improve the quality of maternal and child health care by changing the culture of service delivery to improve access, use, satisfaction, and health outcomes. Designed to both provide information for community coalitions’ strategic planning and to monitor program progress over time, each community administered baseline surveys to more than 600 consumers in the immediate post-partum period and at a pediatric care visit, as well as to the clinicians providing the services. The surveys include data on consumer access, use, and satisfaction with services received, and provider perspectives on patients access and use of care, content of the care provided, and job satisfaction.

Learning Objectives:

• List 3-5 barriers to care experienced by survey participants.
• Describe providers’ perspectives on patients’ access to and use of care.
• Discuss the challenges and opportunities in using consumer and provider feedback to create mechanisms for changing the delivery of health care services.

Keywords: Access and Services, Quality of Care

Presenting author's disclosure statement:
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.

Recorded presentation