The 131st Annual Meeting (November 15-19, 2003) of APHA

Abstract #67053

Judith A. Bassett, EdD; MHA¹, Andrea J Davis, Ed D², and David W. Poole². (1) Quality Management Institute, Florida Department of Health, Bureau of HIV/AIDS, 900 University Blvd. North, Suite 209, Jacksonville, FL 32211, 904-859-4337, Judy_Bassett@doh.state.fl.us, (2) Quality Management Institute, Bureau of HIV/AIDS, Florida Department of Health, 900 University Blvd. North; Suite 209, Jacksonville, FL 32211

The newly established Quality Management Institute of the Florida Department of Health, Bureau of HIV/AIDS, created an integrated, innovative and comprehensive approach to quality management. The Ryan White CARE Act of 2000 requires all patient care programs to establish Quality Management activities that will assist providers in assuring adherence to PHS guidelines, ensure supportive services provide access and adherence; and ensure demographic, clinical and utilization information is available to monitor and evaluate the local epidemic. The new legislative requirements are summarized into six (6) primary themes: Improved Access, Quality Management, Capacity Development, Targeted Resources, Coordination and Linkages, and Participation & Collaboration of Other Agencies. In addition to federal requirements, the State of Florida Department of Health has encouraged the utilization of the Sterling management model of organizational performance excellence (modeled after the Baldridge Award criteria). The Sterling criteria includes the following: leadership, strategic planning, customer/market focus, information and analysis, human resources, process management, and business results. The 10 Essential Public Health Services are being incorporated in all aspects of Florida’s public health services and practices. In order to comply with federal and state requirements and assure that HIV/AIDS patients are receiving the best possible care in Florida through continuous quality improvement efforts, a holistic framework was created to incorporate all these requirements. This workshop will review the integrated framework, discuss the statewide comprehensive evaluation and how it influenced the quality management activities, and assist participants in understanding the importance of how such an approach impacts client-level outcomes.

Learning Objectives:

At the conclusion of the session, the participant will be able to:
• Describe a framework to use in a statewide, regional or local evaluation of quality management activities in HIV/AIDS programs.
• List and describe seven (
• criteria for organizational performance excellence and identify how it is integrated into quality management activities.
• Identify and describe HRSA's six (
• themes for quality management of HIV/AIDS programs.
• Recognize and understand how the 10 essential public health services are key elements in quality management programs.
• Define and discuss how effective quality management programs impact client-level outcomes.
• Identify and discuss at least three (
• methods and three (
• tools used for evalution of quality management activities.

Keywords: Quality Improvement, HIV/AIDS

Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: Florida Department of Health, Bureau of HIV/AIDS
I have a significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.
Relationship: employment