Engaging consumers in questions about health care quality, efficiency, and value through hospital compare: Formative research findings from consumer focus groups
Learning Areas:Administer health education strategies, interventions and programs
Communication and informatics
Implementation of health education strategies, interventions and programs
Planning of health education strategies, interventions, and programs
Public health or related education
Public health or related public policy
Describe the Institute of Medicine and National Quality Strategy health care quality domains. Identify factors that consumers associate with healthcare quality and value, based on their subjective perceptions and experiences. Discuss opportunities for using publicly reported technical quality metrics to engage lay consumer audiences.
Keyword(s): Communication, Health Care Quality
Qualified on the content I am responsible for because: A senior researcher with over 30 years of experience in health services research, I have led numerous studies exploring consumersâ perspectives on health care quality. For the past ten years, I have conducted research for the Centers for Medicare & Medicaid Services on the presentation of quality information to lay audiences on the Medicare website. I was lead editor of Through the Patientâs Eyes, which won the American Nursing Associationâs 1993 Book-of-the-Year award.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.