Examining dynamics of care: Areas of concern, service satisfaction, and problem resolution among HIV+ women of color
Wednesday, November 6, 2013
: 10:45 a.m. - 11:00 a.m.
Background: In 9/2009, the Health Resources and Services Administration, HIV/AIDS Bureau funded 10 programs to engage and retain HIV+ women of color (WoC) in care and a National Evaluation and Technical Assistance Center. The Center developed a standardized multi-site survey. Methods: Data come from 9/10 programs between 1/2010-12/2012. Part of a larger survey, the Dynamics of Care, administered 3-months post-baseline, allowed women to self-identify and prioritize areas of concern (AoCs) that could influence care seeking behaviors and health status. Prioritized AoC were followed to see if problems were being resolved/changed. Results: The 435 WoC were x=40.7 years (±11.42); African-American/Black (67.7%), Hispanic/Latina (22.8%); US-born (85.1%); no HS diploma (39.8%); unemployed (52.9%); no insurance (33.4%). WoC ranked the top 5 concerns into 3 dominant areas life circumstances (44.5%), medical problems (23.1%), and psychological symptoms (12.4%). For 64.5%, the concern arose in the previous 6-months, with 6.9% reporting resolution and 7.4% reporting recurrence. Those who reported seeking professional help for the concern (58.2%) stated they were satisfied with the provider-based help received (97.3%). Asked to rate the services available, regardless of utilization or need, life circumstances received the lowest rating (42.6%). While medical problems and psychological symptoms were rated as 56.4% and 47.3%, respectively. Conclusion: Despite being top AoCs, life circumstances and psychological symptoms received the lowest service availability ratings. However, the majority where satisfied with the care they received to address the AoC but with low problem resolution. This calls into question the relationship between patient satisfaction, service availability, and problem resolution.
Assessment of individual and community needs for health education
Diversity and culture
Public health or related research
Social and behavioral sciences
Demonstrate what areas of concern women identify as being priorities for them, and to show the distinction between satisfaction and problem resolution.
Compare the association between areas of concern that HIV+ women of color identify and the perceived availability of professional services available to them to address these concerns.
Keyword(s): HIV/AIDS, Access to Care
Presenting author's disclosure statement:
Qualified on the content I am responsible for because: I have been involved in several grant-funded research projects focused on HIV/AIDS and communities of color. Among my research interests is further study of barriers and facilitators related to health disparities (including HIV/AIDS) among immigrant and minority populations.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines,
and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed
in my presentation.