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Kellee Thorburn McCrory, BS, MPH1, Dennis P. Affholter, MA2, and Lance Till, BA1. (1) Community and Behavioral Health, University of Iowa, 4256 Westlawn, Iowa City, IA 52242, 319-384-4231, kellee-mccrory@uiowa.edu, (2) Affholter & Associates, 2050 Keokuk-Washington Road, Keota, IA 52248-9200
Linn County Community Services (Iowa) requested a process evaluation of current intake procedures, planning and services coordination and management, to help the agency move toward a person-centered focus. With the Supreme Court Olmstead decision of 1998, the agency wanted to make sure that each client�s needs were being addressed with appropriate client participation.
The evaluation used open-ended interviewing techniques and protocol questions derived from the Mental Health Statistics Improvement Program � Consumer-Oriented Mental Health Report Card. We appreciative inquiry approaches to create interview probes to help guide Linn County Community Services towards a more person-centered planning structure. One-on-one interviews and focus groups were conducted with clients, agency personnel, other county staff, advocates, and family members. Structured qualitative analysis methods using Qualrus, a computer-based analysis program for qualitative data, were employed to extract a thematic structure from the data and to develop a data-supported conceptual model.
Learning Objectives:
Keywords: Evaluation, Patient Perspective
Presenting author's disclosure statement:
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.