Bonnie Kirsh, PhD, University of Toronto, Department of Occupational Therapy and Graduate Department of Rehabilitation Sciences, Toronto, ON M5S 2S1, Canada, (416) 978-4647, bonnie.kirsh@utoronto.ca

A major goal of community support programs is to help users of services lead meaningful, productive lives in the community. However, there is currently little evidence to support our understanding of how community support programs influence the productivity of service users. This presentation discusses “best-practice characteristics” for programs and services which aim to help clients maximize their productive potential. Findings are generated from two sources: (1) from a review of the literature on vocational outcomes for persons with severe mental illness and (2) from the perspective of consumers themselves. Literature on vocational outcomes for community mental health service users, published between 1990 and 2003, was examined and critical characteristics of programs associated with positive vocational outcomes were extracted. Characteristics are categorized into core philosophy/values, service delivery characteristics, and organizational issues. In addition, a qualitative study explored consumer perspectives on how community support programs promote productive activity. Using a sample of 14 participants who received community support services, data from in-depth interviews was obtained. Data was analyzed using the constant comparative method involving unitizing, categorizing and forming themes. The four themes that emerged from the data include: (a) the need for a specific focus on productivity within services, (b) the importance of consumer empowerment, (c) the need for learning opportunities, and (d) the value of supportive networks. Implications for programs and methods of incorporating these essential characteristics will be discussed.

Learning Objectives:

1.To become aware of characteristics associated with best practices in vocational rehabilitation
• To understand consumer perspectives on community programs that enhance productivity
• To begin to apply recommendations for vocational service delivery to programs and services

Keywords: Mental Health Services,

Presenting author's disclosure statement:
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.