This presentation describes the implementation of the Strategic Pyramid Management System (SPMS), a unique approach to priority management in the Utah Department of Health. The SPMS is designed to be flexible enough to meet the needs of large or small organizations. The process can be replicated in a variety of settings--state/local health departments, academic or health care institutions, etc.. A benefit of this model is the ability to incorporate existing planning processes, TQM/CQI efforts, performance management systems, etc..
Organizations continually face the challenge of maintaining effective management as the number of critical issues keep increasing. This model assigns management priorities to one of four levels that ensure the right people are managing the right issues at the right time. Level I issues involve routine or core business functions. Level II issues involve process improvement and focus on outcomes. Level III issues are emerging and require management awareness and monitoring. When there are potentially significant implications, a stabilization or management plan must be developed and implemented. Level IV issues are the top priority initiatives of the department, or those issues that have the commitment and attention of the department director.
The SPMS assigns priorities to the appropriate level, clarifies the goals of the organization, assigns individuals to monitor key activities, and holds the appropriate level of management accountable for those issues that should be under its jurisdiction and purview. Top management avoids assuming direct control of issues, does not micro-manage, but develops a mentoring relationship with subordinates.
Learning Objectives: Attendees will learn how to use the strategic pyramid management system. They can apply the use of organizational and personal pyramids to identify priorities, and assign resources through an active management and strategic doing model in order to achieve results that are managed at the appropriate level of an organization, and that frees up management time to pursue the priorities that may otherwise be lost.
Keywords: Planning, Management
Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: Utah Department of Health
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.