Since 1999, the PROSALUD Project has been developing the concept and application of the Fully Functional Service Delivery Point (FFSDP) in Nicaragua. The FFSDP is a client-centered approach that focuses on an integrated package of high-quality services that are delivered to a known population on a continuous basis, thus helping to achieve greater health impact at the community level.
PROSALUD has identified 10 general criteria and 40 specific criteria to measure the degree of functionality of service delivery points and has developed quantifiable indicators for measuring each of the criteria. The team has also created a database for setting priorities among the facilities and for monitoring and evaluating improvements in functionality as interventions are carried out.
This presentation will provide an overview of the elements of the FFSDP, a description of the instrument that has been developed to monitor and evaluate the degree of functionality of health centers and health posts, and a sampling of data that has been gathered as a result of its application over the last two years.
Learning Objectives: At the end of the session the participants will be able to: a. Describe the elements of the evaluative and monitoring processes applied by PROSALUD to evaluate the functioning of the Health Units. b. Identify strategy and practical elements to evaluate Public Sector Health Units performance quality.
Keywords: Health Service, Health Management Information Systems
Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: Management Sciences for Health
I have a significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.
Relationship: employment