There is growing concensus that cultural sensitivity/competence is a must in efforts to provide effective and satisfactory health care to culturally diverse patients. Yet there is a lack of clarity as to what is culturally sensitive/competent health care. Furthermore, the existing reserach studies to address this matter typically have assessed the views of health experts or have included an inadequate sample of low SES ethnic miniority patients. Consequently, the views of these patients regarding culturally sensitive health care are not known. Thus, in this presentation, results will be presented from a recently conducted study to primarily determine what low SES primary care patients consider to be culturally sensitive health care. This study involved eighteen gender and ethnicity concordant focus groups consisting of African American, Hispanic American, and European American primary care patients who were asked their views regarding physician behaviors and health care environment variables that constitute culturally sensitive health care and that promote trust in the health care that they receive.
Learning Objectives: 1. Understand the implications of these different disparities in patient satisfaction. 2. Illness prevention behaviors 3. Health outcomes between majority patients and minority patients will be discussed
Keywords: Cultural Competency, Health Care Delivery
Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: None
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.